Hotel Restaurant & Tourism Management Department
HRT261 Org & Mgmt Hum Res Hosp Ind
Fall 2006 - Offered On Plattsburgh's ANGEL Course Management System
Professor Guydosh
Course Objectives
| Develop A Basic Understanding Of The Role And Responsibilities Of A Supervisor In The Hospitality Industry |
| Develop A Basic Understanding Of The Various Elements Of A Supervisor's Job |
| Develop A Basic Awareness Of Skills, Attitudes, Abilities, And Knowledge Needed To Manage People Successfully |
| Practice Applying Concepts, Theories, And Principles Of Supervision To Real Situations |
| Knowledge and Skills Inventory | Curriculum Dimension Coverage |
| -----Level of Coverage | -----Level of Coverage |
| 1. Interpersonal Skills and Awareness | 1. Historical overview of the hospitality industry and the profession |
| -----Advanced | -----Basic |
| 2. Networking and Dynamics | 2. The marketing of hospitality goods and services |
| -----Basic | -----Limited |
| 3. Motivation and Leadership | 3. The operations relative to the provisions of hospitality goods and/or services, including foodservice management and/or lodging management and related services |
| -----Advanced | -----Basic |
| 4. Organizational | 4. Accounting procedures and practices |
| -----Advanced | -----Limited |
| 5. Communications | 5. Financial management of hospitality goods and services |
| -----Advanced | -----Limited |
| 6. Quantitative | 6. The economic environment f profit and non-profit organizations |
| -----Limited | -----Basic |
| 7. Critical Thinking | 7. The legal environment of profit and non-profit organizations |
| -----Advanced | -----Basic |
| 8. Abstract and Adapt | 8. Ethical considerations and socio-political influences affecting organizations |
| -----Advanced | -----Advanced |
| 9. Learning and Training | 9. Quantitative methods and management information systems including computer applications |
| -----Advanced | -----Limited |
| 10. Information Technology | 10. The planning for, and utilization and management of personnel, including the improvement of student understanding o behavior |
| -----Basic | -----Advanced |
| 11. Global and External Awareness | 11. Organizational theory, behavior, and interpersonal communication |
| -----Basic | -----Advanced |
| 12. Ethical/Legal Environment of Management | 12. Administrative process, including integration of analysis and policy determination at the overall management level |
| -----Advanced | -----Basic |
| 13. Technical Knowledge | 13. Provision of sufficient areas of specialization t allow students to develop individual interests and talents |
| -----Advanced | -----Basic |
TEXT BOOKS
Most of our readings will come from a text book written by Jack Miller, John Walker, and Karen Drummond called Supervision in the Hospitality Industryand published by John Wiley and Sons, Inc. You will need the Fifth Edition of this text book. The ISBN for this text is 0-471-65748-4. We will also use a book of cases by D.V. Tesone and Peter Ricci called The Little Book of Cases in Hospitality Management published by Pearson Prentice Hall. The ISBN is 0-13-118329-X. Consider trying http://www.textbookland.com for list of other sources to compare with the bookstore. (I recommend searching by author if you use that site.)
FALL 2006 - COURSE SCHEDULE - TENTATIVE & SUBJECT TO CHANGE
| Module and Topic | Start Date |
End Date |
Readings, Comments |
| 1. Supervising and Managing | Monday Aug 28 |
Monday Sep 4 |
Text Preface xvii, Text 1-20, 27-38 |
| 2. Leadership | Tuesday Sep 5 |
Monday Sep 11 |
Text 39-65 |
| OMIT MODULE THREE | |||
| 4. Motivating | Tuesday Sep 12 |
Monday Sep 18 |
Text 97-142 |
| 5. Job Description | Tuesday Sep 19 |
Monday Sep 25 |
Text 145-177 |
| 6. Recruiting | Tuesday Oct 3 |
Monday Oct 16 |
Text 179-219 |
| OMIT MODULE SEVEN | |||
| 8. Training | Tuesday Oct 3 |
Monday Oct 16 |
Text 247-281 |
| 9. Evaluation | Tuesday Oct 17 |
Monday Oct 23 |
Text 283-314 |
| 10. Discipline | Tuesday Oct 24 |
Monday Oct 30 |
Text 315-368 |
| 11. Planning | Tuesday Oct 31 |
Monday Nov 6 |
Text 373-408 |
| 12. Communicating | Tuesday Nov 7 |
Monday Nov 13 |
Text 409-445 |
| 13. Delegating | Tuesday Nov 14 |
Monday Nov 20 |
Text 447-469 |
| OMIT MODULE FOURTEEN | |||
| 15. Equal Opportunity | Tuesday Nov 28 |
Monday Dec 4 |
Chapter 3 |
| 16. Finishing The Course | Tuesday Dec 5 |
Monday Dec 11 |
See Module 16 |
| Instructor | Dr. Ray Guydosh |
| Course Number | HRT 261 Organization & Management in the Hospitality Industry |
| Instructor's Mailing Address |
HRTM-SUNY-Plattsburgh |
| Instructor's Email Address | ray.guydosh@plattsburgh.edu Be aware that my spam filter will delete anything without a meaningful subject header even before I get to see it. Consider including the course number (HRT261) in the subject. |
| Instructor's Office Address | Sibley-403; email would be best for course related things. |
| Instructor's Phone | My schedule makes it difficult to communicate by phone; email would be much better. |
| Instructor's Logon Schedule | Randomly. Usually mornings. Usually more than several times per week, unless I'm out of town without being able to access the internet with my laptop. |
| YOUR Logon Schedule | At least three times per week, and almost always more. |